A Guide to Asking & Getting Good Customer Reviews
My friends typically recommend things to me, and I then research my options online before making
a decision.
Due to the fact that customers can purchase online in minutes instead of talking to a salesperson
, it is usually the internet that does the selling for you -- and that can have a huge impact on whether
a customer makes a purchase from you.
You might be surprised to learn that your customers are the best marketers and sales representatives in
your company.
Here are some reasons why customer reviews are important:
There is a waning trust among customers in businesses, according to HubSpot Research, using online
marketing and advertising to attract new customers is less
effective than word-of-mouth recommendations. 85% of consumers trust online reviews more than personal
recommendations when there are no trusted recommendations
available - the most trustworthy and credible form of "marketing.
Need better experience free live chat support software.
Additionally, HubSpot research found that 60% of consumers believed that customer reviews were either
trustworthy or extremely trustworthy,
which suggests that positive reviews can influence the purchasing decision of customers.
Based on the same BrightLocal survey, 73% of customers trust companies more when they receive positive
customer reviews, and 57% visit websites after reading positive reviews.
As a result, businesses need happy customers who share positive reviews of their experiences for them
even to get new visitors to their sites today in order to grow in the
competitive, online-first marketplace.
It turns out that, of the 74% of customers surveyed who were asked for feedback, 68% were willing to
provide it.
The good news is that your customers are usually more
than willing to help you with this: Don't be intimidated by asking your customers for favors, because
you just have to ask, and they're likely to be more than happy to help you.
1. Marketing Hub:
Detail and specificity are the hallmarks of a great customer review. As seen in this review on
Glassdoor, a HubSpot employee shared their thoughts about the company,
the things they liked, and their most proud accomplishments.
Take a look at free live chat
support software in india reviews.
Additionally, responding to your customer reviews is a great way to further encourage positive reviews.
See how HubSpot's Chief People Officer responded with gratitude and agreement below.
2. The amazing mascara studio:
It is common for customers to praise amazing customer service in positive reviews.
This example is particularly noteworthy because the customer discussed who they had seen at the Lash
Studio, and why her customer service was so great.
In addition, the customer claims she will be a customer for life, and according to her review, she has
become an advocate for the company because of the great experience she had.
You're doing something right if your customer service is praised in a detailed review.
"3. The photographers at Ashley Leavitt Photography are:
The customer provided a fantastic customer experience in 2020, so she left a review.
This is one of my favorite positive customer reviews because the customer felt so compelled to update a
previous review.
In addition, the best customer reviews will include photos.
When she used her services again a year later, she wrote a more detailed review stating why the
experience was so great.
As part of her photoshoot, the user included several photos, which are helpful for potential customers
when they are deciding whether to hire this photographer.
Getting a Review:
How Do I Do It?
1. Based on the buyer's journey, determine the right time to ask.
2. Develop a scale-friendly method.
3. Make an in-person contact with the customer.
4. Take advantage of moments when customers are happy.
5. Using open-ended questions as a starting point.
6. Make your process as friction-free as possible.
7. Inform them of the expected timeframe.
1. Based on the buyer's journey, determine the right time to ask:
During the course of their business journey, be sure to ask for customer reviews at the right time to
get the best results.
Business relationships go through natural ups and downs, ranging from sticker shock or buyer's remorse
before a successful outcome to euphoria after a successful outcome.
Take a look at this:
A customer's negative review can be read by hundreds of more people when they consider whether to
purchase from you if you ask for a review at the wrong time.
Use free live chat support
software in usa.
You should ask for customer reviews when you encounter or demonstrate success with your product or
service, when customers repurchase or order, or after they mention your brand on social media.
The signs that your customer is satisfied enough to leave a positive review of your business include
spending time browsing your website for other products or services or referring
another customer to you.
In my recent Etsy purchase review, I was asked to provide feedback approximately one month after I
received it.
I was ordering a party favor for a friend's bridal shower, so I wanted to ensure I enjoyed and used it.
2. Develop a scale-friendly method:
There is a big takeaway here: more reviews mean more trust in your brand, which increases conversion
rates by 4.6% if you have 50 or more reviews per product.
A dated review also inspires less confidence than a recent one.
The following are some ways to ask for reviews at scale to ensure you get testimonials that fuel your
flywheel and serve as social proof:
Every time your team completes a successful project or service, train them to ask for reviews
Automate your email marketing campaigns with requests for reviews
By identifying your most satisfied customers using NPS, your service team is able to cultivate
relationships with them at scale.
As an optional final step, you can include a review link after checkout or on thank-you pages. Whatever
you choose, it should be frequent and consistent.
3. Make an in-person contact with the customer:
Don't hesitate to add a personal touch to your customer reviews if you are a customer success manager or
account executive who has close relationships with your customers.
Keep things conversational, and ask them how they're doing with your product or service if you're taking
your customers out for coffee or lunch.
(You should be able to tell from your regular communications whether they're succeeding or not, so ask
customers who you know are already achieving their goals.
If your customers say they're seeing success, let them know that you value their opinions and loyalty
and that you'd appreciate if they could spread the word to potential new customers.
You only have to ask your customers for a review, as mentioned at the beginning of the post.
4. Profit from customer happiness:
The moment you come up to a point of customer satisfaction is when you make a major breakthrough with a
client, receive praise from them, or
receive positive feedback from them. At these moments, they may not only be more inclined to give you a
review as a way to show reciprocity for good work, but also more likely to do so.
5. Using open-ended questions as a starting point:
Begin by starting a conversation with the customer and using an open-ended question to open the process.
How are you liking the product? We ask customers this question.
What do you think about renewing or purchasing again? Did you have a positive or negative experience
with customer support recently? Before asking for the review, you can start a conversation.
always feel free to ask anything using free live chat support software in
uk.
Two things can be gained from this:
Use an open-ended question to gather genuine customer feedback -- and sneakily make sure the customer is
happy before giving them a reason to write a review.
Avoid the awkward mistake of asking a customer for a review before learning they had a bad experience.
It's impossible to prevent negative reviews from appearing on various websites, but if a customer needs
help, address that before asking for a review.
Using open-ended questions can help you source helpful customer feedback and prevent you from making the
awkward mistake of asking a customer for a review before knowing they've had a bad experience.
Make sure the customer is happy before offering them a reason to leave a review -- and use the
open-ended question to get genuine feedback.
Negative reviews are inevitable, but if you have a customer who needs a resolution, address that before
asking them about your business.
1. Good reviews are easy to get if you follow these steps:
2. Create different spaces to leave reviews.
3. Make your content more effective.
4. Motivate people.
5. Customers should be met where they are.
6. Regardless of whether a review is positive or negative, respond to it.
Feedback is always welcomed by free live chat support
software in russia.
If You provide the best services, Customer will get attracted automatically but You need to reach out to
them First!
Stay Connected Subscribe free
live chat support software in uk
-Chat Dove
My friends typically recommend things to me, and I then research my options online before making
a decision.
Due to the fact that customers can purchase online in minutes instead of talking to a salesperson
, it is usually the internet that does the selling for you -- and that can have a huge impact on whether
a customer makes a purchase from you.
You might be surprised to learn that your customers are the best marketers and sales representatives in
your company.
Here are some reasons why customer reviews are important:
There is a waning trust among customers in businesses, according to HubSpot Research, using online
marketing and advertising to attract new customers is less
effective than word-of-mouth recommendations. 85% of consumers trust online reviews more than personal
recommendations when there are no trusted recommendations
available - the most trustworthy and credible form of "marketing.
Need better experience free live chat support software.
Additionally, HubSpot research found that 60% of consumers believed that customer reviews were either
trustworthy or extremely trustworthy,
which suggests that positive reviews can influence the purchasing decision of customers.
Based on the same BrightLocal survey, 73% of customers trust companies more when they receive positive
customer reviews, and 57% visit websites after reading positive reviews.
As a result, businesses need happy customers who share positive reviews of their experiences for them
even to get new visitors to their sites today in order to grow in the
competitive, online-first marketplace.
It turns out that, of the 74% of customers surveyed who were asked for feedback, 68% were willing to
provide it.
The good news is that your customers are usually more
than willing to help you with this: Don't be intimidated by asking your customers for favors, because
you just have to ask, and they're likely to be more than happy to help you.
1. Marketing Hub:
Detail and specificity are the hallmarks of a great customer review. As seen in this review on
Glassdoor, a HubSpot employee shared their thoughts about the company,
the things they liked, and their most proud accomplishments.
Take a look at free live chat
support software in india reviews.
Additionally, responding to your customer reviews is a great way to further encourage positive reviews.
See how HubSpot's Chief People Officer responded with gratitude and agreement below.
2. The amazing mascara studio:
It is common for customers to praise amazing customer service in positive reviews.
This example is particularly noteworthy because the customer discussed who they had seen at the Lash
Studio, and why her customer service was so great.
In addition, the customer claims she will be a customer for life, and according to her review, she has
become an advocate for the company because of the great experience she had.
You're doing something right if your customer service is praised in a detailed review.
"3. The photographers at Ashley Leavitt Photography are:
The customer provided a fantastic customer experience in 2020, so she left a review.
This is one of my favorite positive customer reviews because the customer felt so compelled to update a
previous review.
In addition, the best customer reviews will include photos.
When she used her services again a year later, she wrote a more detailed review stating why the
experience was so great.
As part of her photoshoot, the user included several photos, which are helpful for potential customers
when they are deciding whether to hire this photographer.
Getting a Review:
How Do I Do It?
1. Based on the buyer's journey, determine the right time to ask.
2. Develop a scale-friendly method.
3. Make an in-person contact with the customer.
4. Take advantage of moments when customers are happy.
5. Using open-ended questions as a starting point.
6. Make your process as friction-free as possible.
7. Inform them of the expected timeframe.
1. Based on the buyer's journey, determine the right time to ask:
During the course of their business journey, be sure to ask for customer reviews at the right time to
get the best results.
Business relationships go through natural ups and downs, ranging from sticker shock or buyer's remorse
before a successful outcome to euphoria after a successful outcome.
Take a look at this:
A customer's negative review can be read by hundreds of more people when they consider whether to
purchase from you if you ask for a review at the wrong time.
Use free live chat support
software in usa.
You should ask for customer reviews when you encounter or demonstrate success with your product or
service, when customers repurchase or order, or after they mention your brand on social media.
The signs that your customer is satisfied enough to leave a positive review of your business include
spending time browsing your website for other products or services or referring
another customer to you.
In my recent Etsy purchase review, I was asked to provide feedback approximately one month after I
received it.
I was ordering a party favor for a friend's bridal shower, so I wanted to ensure I enjoyed and used it.
2. Develop a scale-friendly method:
There is a big takeaway here: more reviews mean more trust in your brand, which increases conversion
rates by 4.6% if you have 50 or more reviews per product.
A dated review also inspires less confidence than a recent one.
The following are some ways to ask for reviews at scale to ensure you get testimonials that fuel your
flywheel and serve as social proof:
Every time your team completes a successful project or service, train them to ask for reviews
Automate your email marketing campaigns with requests for reviews
By identifying your most satisfied customers using NPS, your service team is able to cultivate
relationships with them at scale.
As an optional final step, you can include a review link after checkout or on thank-you pages. Whatever
you choose, it should be frequent and consistent.
3. Make an in-person contact with the customer:
Don't hesitate to add a personal touch to your customer reviews if you are a customer success manager or
account executive who has close relationships with your customers.
Keep things conversational, and ask them how they're doing with your product or service if you're taking
your customers out for coffee or lunch.
(You should be able to tell from your regular communications whether they're succeeding or not, so ask
customers who you know are already achieving their goals.
If your customers say they're seeing success, let them know that you value their opinions and loyalty
and that you'd appreciate if they could spread the word to potential new customers.
You only have to ask your customers for a review, as mentioned at the beginning of the post.
4. Profit from customer happiness:
The moment you come up to a point of customer satisfaction is when you make a major breakthrough with a client, receive praise from them, or receive positive feedback from them. At these moments, they may not only be more inclined to give you a review as a way to show reciprocity for good work, but also more likely to do so.
5. Using open-ended questions as a starting point:
Begin by starting a conversation with the customer and using an open-ended question to open the process.
How are you liking the product? We ask customers this question.
What do you think about renewing or purchasing again? Did you have a positive or negative experience
with customer support recently? Before asking for the review, you can start a conversation.
always feel free to ask anything using free live chat support software in
uk.
Two things can be gained from this:
Use an open-ended question to gather genuine customer feedback -- and sneakily make sure the customer is
happy before giving them a reason to write a review.
Avoid the awkward mistake of asking a customer for a review before learning they had a bad experience.
It's impossible to prevent negative reviews from appearing on various websites, but if a customer needs
help, address that before asking for a review.
Using open-ended questions can help you source helpful customer feedback and prevent you from making the
awkward mistake of asking a customer for a review before knowing they've had a bad experience.
Make sure the customer is happy before offering them a reason to leave a review -- and use the
open-ended question to get genuine feedback.
Negative reviews are inevitable, but if you have a customer who needs a resolution, address that before
asking them about your business.
1. Good reviews are easy to get if you follow these steps:
2. Create different spaces to leave reviews.
3. Make your content more effective.
4. Motivate people.
5. Customers should be met where they are.
6. Regardless of whether a review is positive or negative, respond to it.
Feedback is always welcomed by free live chat support
software in russia.
If You provide the best services, Customer will get attracted automatically but You need to reach out to them First! Stay Connected Subscribe free live chat support software in uk -Chat Dove
